Heart Hotel Milano
4.5Évaluation
MoyenNoté par les clients
30Avis
Ce à quoi vous pouvez vous attendre
Avantages
- 🌟Welcoming and modern hotel with a clean and quiet room.
- 🎉Friendly and efficient staff with excellent location near the metro stop.
- 📶Free and reliable WiFi throughout the hotel.
- 🛏️Neat and spacious rooms with elegant decor.
- 🥐Convenient access to a nearby supermarket and pastry shop.
- 🛁Cleanliness of the room and availability of towel warmer racks.
- 🏙️Optimal location with easy access to public transport and city center.
- 💁♂️Helpful and attentive staff who answer navigation questions.
- 🚪Room with cozy atmosphere despite being small.
- 🛌Comfortable and cozy room with a helpful housekeeper.
Inconvénients
- 🛎️Unethical behavior of entering rooms without permission and refusing refunds.
- ❌Lack of privacy and security with incidents of theft and invasion of personal space.
- 🦠Hygiene issues such as bed bugs, dust, and unclean towels.
- 🔇Poor sound insulation leading to disturbances from trams and construction noise.
- ❗️Misleading amenities, missing or faulty facilities like towel warmers and curtains.
- 🚫Scamming practices of overbooking and moving guests to other lower-quality hotels.
- 💤Difficulty in getting restful sleep due to loud noises and uncomfortable bedding.
- 💸Unresponsive management to complaints and lack of compensation for inconveniences.
- 🚥Issues with room functionality, such as malfunctioning bathroom doors and shower temperature fluctuations.
- 🗑️Poor housekeeping standards, including missing toiletries and stains on towels.
Ce que ce lieu a à offrir
Services et commoditésAscenseur, Concierge, Consigne à bagages, Enregistrement/départ sans contact, Équipements pour les personnes handicapées, Livraison de nourriture, Ménage quotidien, Nettoyage à sec, Service de blanchisserie
Accès InternetWi-Fi dans les espaces publics, Wi-Fi gratuit dans toutes les chambres!
Langues parléesAnglais, Allemand, Espagnol, Français, Portugais, Italien
Où vous allez dormir
20 m²
Double Room
1 king bed
25 m²
Triple Room
1 king bed and 1 sofa bed
20 m²
Double for Single Use
1 king bed
20 m²
Double Room with Balcony
1 queen bed
Two Beds
Double or Twin STANDARD
Twin/Double Room
Room Assigned on Arrival
1 single bed
Twin/Double Room
